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Step 1. Log in

You should already have your personal login details. If not, or if you would like them again you can use the Forgotten Password link.

  1. Go to ease.lingo24.com.
  2. Type your Username.
  3. Type your Password.
  4. Select Login.

Once logged in you will be taken to the Order page where you can create new orders and save quotes ready to approve them later.

Step 2. Upload your Files

We start the order by uploading the files that you would like translated.

Either select:

  1. Click to add your files then browse and select your files to upload. Or,
  2. Drag and drop files onto the file list.

Note: File types to add here: .docx, .xlsx, .pptx, .idml and .json or check the ‘supported files formats’ link for all types.

Additional file services

If you:

  • Don’t want to translate all the content in your files – You need to mark them for File Engineering.
  • Require formatting after the translation – You will need to mark them for Desktop Publishing.

Step 2.1. File engineering for non-translatable content

If your files contain content that you do not want translated and you would like to use our File Engineering Service you must ensure that you have used a consistent style or styles to mark this content before uploading your file for ordering.

Once you have uploaded your files follow the steps below to add your instructions for our File Engineering team. Clear, concise instruction will help our team to filter your files and provide your quote quickly and accurately.

From the list of files:

1. Select the Edit file instructions ‘briefcase’ icon for the file that contains content that you do not want translated.

This opens the files instructions panel.

  1. Complete the instructions field with the content or styles that must not be translated.
  2. If these filtering instructions apply to other files you have uploaded, select the checkboxes to identify these.
  3. Select Save, this will save and display a confirmation message.
  4. Select Close.

The ‘briefcase’ icon in the files list will be highlighted to indicate that instructions have been added. You can review or edit these instructions by selecting the ‘briefcase’ icon for these files.

Step 2.2 Desktop publishing and layout formatting

Adobe InDesign files

To order translation and typesetting for your Adobe InDesign documents you will need:

  1. Adobe InDesign Markup Language (.idml) file.
  2. The full InDesign zip file including all images and any custom fonts used.

To request a translation you must upload the .idml file as the file that you would like translated and once you have uploaded this file it will be highlighted in orange with a pencil icon. You then select the pencil icon to add your typesetting instructions and upload the full InDesign .zip (including for example; indd / indt, pdf, fonts and links (images)) file as an auxilliary file for our Desktop Publishing team to use when formatting your translated documents.

PowerPoint files

To order translation and typesetting for Microsoft PowerPoint files, simply upload these for translation. Select the pencil icon to add your typesetting instructions.

From the list of files:

1. Select the Edit file instructions ‘pencil’ icon.

This opens the files instructions panel.

  1. Complete the instructions field with the typesetting instructions.
  2. Select the checkboxes if the same instructions to apply to multiple files.
  3. Upload your Auxiliary files.
    – For .idml files upload your InDesign zip file.
  4. Select Save.
  5. After the confirmation message is displayed select Close.

The ‘pencil’ icon in the files list will be highlighted to indicate that instructions have been added. You can review or edit these instructions by selecting the ‘pencil’ icon for these files.

Step 3. Select languages and add to order

Quick tip – It is important that you always select the correct and consistent language variations when you place your orders to ensure that your correct translation memory and linguists are used, e.g English (US) en-us will use your US English translation memory and not a UK English translation memory.

The easiest and most accurate way to ensure you always select your correct languages and services is to set your default languages or create order templates.

  1. Select the Source language for your files.
  2. Select the Target(s) languages that you would like the file/s translated into.
  3. Select your service level.
  4. Select Add to Order.

When you have added your files to your order, the files will be sent for a live word count against your translation memory to produce a real-time quote of what the translation would cost for each file.

If this will take more than a couple of minutes you will be given the option to Request Quote, and the project will be saved. An email will be sent to you when the word count is complete and your quote is ready for you to review.

Step 4. Review your order and add your order details

When you have added files to your order they will be listed in the Finalize your Order panel on the Order page. You can continue to add items to your order scrolling to the top of the page and uploading further files, selecting your order template and then adding these to your order (steps 2 and 3).

Your files, language combinations and services will be listed in the Finalize your order panel and the cost will be displayed where the metrics have been calculated.

Where we cannot automatically calculate metrics for your files you can request a quote.

  1. Complete the order name field with your own project reference.
  2. Complete the PO number field.
  3. Upload any auxiliary files (these files will not be translated but will be provided to your linguists for reference).
  4. Select the subject matter, for your order.
  5. Add any information for the PM or linguists in the Instructions field, e.g. information about words that must remain in English or if the translation is limited by a character count.

Step 5. Place your order, request or save your quote

The final step before placing your order or requesting a quote is to add your order details.

If we can automatically price your order without File Engineering or Desktop Publishing you will be able to Place Order or Save Quote.

If your Order requires File Engineering or Desktop Publishing you will be able to Request Quote. We will then review your files, update your quote and deadline and email you when it is ready for you to approve.

  1. Select place your order. Or
  2. Select to request or save quote.

Note: If you request a quote our file engineering or desktop publishing team will review your requirements and will update your quote. When your quote is ready you will receive an email with a link to review and approve the quote.

Our team will then review your project, update the project deadline if this is required and you will receive an email from Ease when your project is complete and your translations are ready for you to download.

You can search and view your projects, source and target files from the Projects page at any time.

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