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Account Management

We are here to support your growth ambitions and will work in harmony with you and your business to achieve this.

The first step to enable us to offer exceptional service, is to understand what you are trying to achieve; what your goals are. That’s why, as soon as you come on-board, we will assign you one of our dedicated Account Managers. They will work with you to understand your objectives, and advise and support you to select the services that will best deliver for you.

Our Account Managers are experts in their field, and can also offer assistance and advice to help you achieve your goals even quicker, more cost effectively and with more impact in your target market. So, whether you want to improve the speed of your translations, maximise your
localisation budget or minimise your processes – your Account Manager is there every step of the way.

Project Management

Ensuring that your translation happens when you need it, and at the quality and price you need, is the job of our specialist Project Managers.

All of your translation and localisation projects will be planned, coordinated and monitored by a Project Manager (PM), who we dedicate to you. Even before your first translation, our PM will assess your requirements, as well as your existing language assets and document formats, in order to ensure that we understand how you work and how we can smoothly fit in.

For most of our service levels, project management comes as standard. This ensures we
deliver exactly what you ask us for in a controlled way and manage your quality expectations.

Your Project Manager can also manage a range of value-added services for you, including:
• Coordinating your internal review teams
• Working with your preferred systems
• Coordinating non-standard File Engineering
• Providing additional support with scope changes mid-project
• Coordinating desktop publishing of your translated texts