About the role
Lingo24’s corporate infrastructure and translation platform is key to the smooth running and on-going expansion of its global localisation service provider activities. The Support Team Lead is responsible for ensuring the stable and performance running of both Lingo24’s employee infrastructure along with our localisation business process platform through their Support Team, including, but not limited to, providing first and second level support and management of incidents for the organization’s internal and external applications.
In this role, you will get the opportunity to:
- Provide consultancy to our customers on the service suite and help them find the best solution for their translation and localisation needs
- Plan, organise and coordinate internal and external resources to ensure successful delivery of our projects
- Identify, structure and communicate risks to support customers with their more technical requirements;
- Clearly define and communicate objectives, roles and responsibilities to all resources involved;
- Work with our developers and provide internal feedback and insight on our workflows and technology tools in order to improve on the quality, efficiency and usability of these tools.
We would expect you to be:
- Experienced in Project Management (preferably minimum 3 years experience), in coordinating project teams and also in dealing with various stakeholders;
- A proficient English user – both written and spoken (C1 level or above);
- A thorough and structured individual who can use project management tools: Gantt, Microsoft Project or similar;
- Skilled computer user (MS Office, Email, MS Project);
- A confident decision maker, in both the clients’ and the company’s best interest;
- Great communication skills – able to lead client conversations in a constructive manner, take on feedback and turn it into actionable goals for your team and colleagues;
- Committed to continuously learn, experiment and develop yourself.
Submit your CV now to apply for this role.