About the role
The Global Support Engineer will be expected to support Lingo24’s in-house applications as well as administer to servers, workstations and networks in our multi-location organisation.
In this role, you will get the opportunity to:
- Provide first line support for Lingo24’s Global Platform to Lingo24’s employees, suppliers and customers
- Provide local workstation and business tools (G Suite, JIRA, etc.) support to Lingo24 employees
- Ensure steps are taken to resolve tickets within the ticket or the relevant Run Book so other members of the team can replicate if necessary
- Analyze server logs to identify potential issues and raise them accordingly
- Ensure that tickets are Responded to and Resolved within the SLAs defined for the ticket’s assigned Impact and Urgency level
- Improve and leverage Google Workspace to improve security and automation
- Administer and Manage Cisco Merakis across the organization
- Organise hardware sourcing and configuration of devices
- Partner with our Global Support Team in Romania to deploy builds and patches.
We would expect you to be:
- Experienced in incident management, SLAs, escalations, etc (1-2 years)
- Information Technology based degree (desirable)
- A basic knowledge of networking in a multi-location environment
- Excellent organisational skills, able to work autonomously as well as in a highly collaborative, team-based environment
- Excellent written and verbal communication and presentation skills
- Highly customer service oriented
- Friendly, committed, can-do attitude and excellent team player.
- Desirable skills (not required):
- 1 – 2 years Linux (RHEL / CentOs) Administration experience
- Azure Application Administration and MS intunes set-up or Google MDM
- Experienced with single sign-on configuration
- Server patching and failover experience
- Active Directory and DNS experience.
Submit your CV now to apply for this role.