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Global Support Engineer

Location: Cebu, Philippines

About the role

The Global Support Engineer will be expected to support Lingo24’s in-house applications as well as administer to servers, workstations and networks in our multi-location organisation.

In this role, you will get the opportunity to:

  • Provide first line support for Lingo24’s Global Platform to Lingo24’s employees, suppliers and customers
  • Provide local workstation and business tools (G Suite, JIRA, etc.) support to Lingo24 employees
  • Ensure steps are taken to resolve tickets within the ticket or the relevant Run Book so other members of the team can replicate if necessary
  • Analyze server logs to identify potential issues and raise them accordingly
  • Ensure that tickets are Responded to and Resolved within the SLAs defined for the ticket’s assigned Impact and Urgency level
  • Improve and leverage Google Workspace to improve security and automation
  • Administer and Manage Cisco Merakis across the organization
  • Organise hardware sourcing and configuration of devices
  • Partner with our Global Support Team in Romania to deploy builds and patches.
  • Provide first line support for Lingo24’s Global Platform to Lingo24’s employees, suppliers and customers
  • Provide local workstation and business tools (G Suite, JIRA, etc.) support to Lingo24 employees
  • Ensure steps are taken to resolve tickets within the ticket or the relevant Run Book so other members of the team can replicate if necessary
  • Analyze server logs to identify potential issues and raise them accordingly
  • Ensure that tickets are Responded to and Resolved within the SLAs defined for the ticket’s assigned Impact and Urgency level
  • Improve and leverage Google Workspace to improve security and automation
  • Administer and Manage Cisco Merakis across the organization
  • Organise hardware sourcing and configuration of devices
  • Partner with our Global Support Team in Romania to deploy builds and patches.

We would expect you to be:

  • Experienced in incident management, SLAs, escalations, etc (1-2 years)
  • Information Technology based degree (desirable)
  • A basic knowledge of networking in a multi-location environment
  • Excellent organisational skills, able to work autonomously as well as in a highly collaborative, team-based environment
  • Excellent written and verbal communication and presentation skills
  • Highly customer service oriented
  • Friendly, committed, can-do attitude and excellent team player.
  • Desirable skills (not required):
    • 1 – 2 years Linux (RHEL / CentOs) Administration experience
    • Azure Application Administration and MS intunes set-up or Google MDM
    • Experienced with single sign-on configuration
    • Server patching and failover experience
    • Active Directory and DNS experience.

We would expect you to be:

  • Experienced in incident management, SLAs, escalations, etc (1-2 years)
  • Information Technology based degree (desirable)
  • A basic knowledge of networking in a multi-location environment
  • Excellent organisational skills, able to work autonomously as well as in a highly collaborative, team-based environment
  • Excellent written and verbal communication and presentation skills
  • Highly customer service oriented
  • Friendly, committed, can-do attitude and excellent team player.
  • Desirable skills (not required):
    • 1 – 2 years Linux (RHEL / CentOs) Administration experience
    • Azure Application Administration and MS intunes set-up or Google MDM
    • Experienced with single sign-on configuration
    • Server patching and failover experience
    • Active Directory and DNS experience.

What we offer

  • 7 hours work-day with a one hour lunch break;
  • Flexible working hours;
  • 18 days paid holiday/year plus an additional day of holiday starting with the 3rd year in the company;
  • Loyalty month: every 5th year in Lingo24, you get a celebratory month on top of your standard holidays;
  • Health and Life Insurance
  • Government mandated Benefits

Submit your CV now to apply for this role.

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