About the role
Lingo24’s corporate infrastructure and translation platform is key to the smooth running and on-going expansion of its global localization service provider activities. The Global Support Deputy, with the guidance of the Support Team Lead, is responsible for ensuring the stable and performance running of both Lingo24’s employee infrastructure along with our localization business process platform though their Support Team, including, but not limited to, providing first and second level support and management of incidents for the organization’s internal and external applications.
In this role, you will get the opportunity to:
- Experienced in incident management, SLAs, escalations, etc
- Information Technology based degree (desirable)
- Possess the basic knowledge of networking in a multi-location environment
- Experienced, if not certified, in ITIL service management, Redhat or Centos Linux systems administration
- Active Directory and DNS experience
- Server patching and updates
- Ability to interpret server logs and diagnose potential problems
- Demonstrable problem solving skills in a time-critical, technology led environment
- Excellent organizational skills, able to work autonomously as well as in a highly collaborative, team-based environment
- Analyze server logs to identify potential issues and raise them accordingly
- Ensure that tickets are Responded to and Resolved within the SLAs defined for the ticket’s assigned Impact and Urgency level
- Provide weekly report on ticket status and trends
We would expect you to be:
- Experienced in incident management, SLAs, escalations, etc
- Information Technology based degree (desirable)
- Possess the basic knowledge of networking in a multi-location environment
- Experienced, if not certified, in ITIL service management, Redhat or Centos Linux systems administration
- Active Directory and DNS experience
- Server patching and updates
- Ability to interpret server logs and diagnose potential problems
- Demonstrable problem solving skills in a time-critical, technology led environment
- Excellent organizational skills, able to work autonomously as well as in a highly collaborative, team-based environment
- Excellent written and verbal communication and presentation skills
- Highly customer service oriented
- Friendly, committed, can-do attitude and excellent team player
- Desirable skills (not required):
- DevOps tool experience
- Azure Application Administration and MS intunes set-up or Google MDM
- Experienced with Single Sign On configuration
- Scripting experience. (Shell scripting, cron jobs)
- Cisco Meraki experience
Submit your CV now to apply for this role.