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DTP Support Specialist

Location: Timisoara, Romania

About the role

The DTP Support Specialist will be responsible for providing support within the DTP Department, by enabling the successful and sustainable delivery of Lingo24 DTP services.

What you will be doing:

  • Offer consultancy for PMs on various technical matters related to their DTP projects (optimal workflows, automation of processes).
  • Identify, structure and communicate risks to support internal customers with their more technical requirements.
  • Track changes and update progress of projects/tasks via the Jira service desk.
  • Plan, organise and coordinate the projects handled by the external DTP resources to ensure successful and timely delivery of our projects.
  • Provide consultancy to our internal customers on the DTP outsource service and help them find the best solution for their localisation needs.
  • Work together with the DTP Department Manager and the Vendor Management department to keep a permanent pool of active and high performing external DTP resources, as per Lingo24 hubs needs.
  • Work with our internal DTP team and customers to provide feedback for our external DTP resources in order to improve on the quality, efficiency and usability of these resources.
  • Work with dedicated client teams – PM and DTP – to improve DTP workflows and seek out and implement automation solutions.
  • Work with the internal DTP team and Engineering on initiatives to benefit and improve efficiency and automation within the department.
  • Build and maintain a database within AdminX which can be used as a tool of supplier selection for the external DTP resources.
  • Provide assistance for DTP quote requests, proof-readings/ check-ups /follow-ups to verify the completed tasks, according to project-specific requirements and established workflow.

What you will be doing:

  • Offer consultancy for PMs on various technical matters related to their DTP projects (optimal workflows, automation of processes).
  • Identify, structure and communicate risks to support internal customers with their more technical requirements.
  • Track changes and update progress of projects/tasks via the Jira service desk.
  • Plan, organise and coordinate the projects handled by the external DTP resources to ensure successful and timely delivery of our projects.
  • Provide consultancy to our internal customers on the DTP outsource service and help them find the best solution for their localisation needs.
  • Work together with the DTP Department Manager and the Vendor Management department to keep a permanent pool of active and high performing external DTP resources, as per Lingo24 hubs needs.
  • Work with our internal DTP team and customers to provide feedback for our external DTP resources in order to improve on the quality, efficiency and usability of these resources.
  • Work with dedicated client teams – PM and DTP – to improve DTP workflows and seek out and implement automation solutions.
  • Work with the internal DTP team and Engineering on initiatives to benefit and improve efficiency and automation within the department.
  • Build and maintain a database within AdminX which can be used as a tool of supplier selection for the external DTP resources.
  • Provide assistance for DTP quote requests, proof-readings/ check-ups /follow-ups to verify the completed tasks, according to project-specific requirements and established workflow.

What we expect from you:

  • Committed to continuously learn, experiment and develop yourself;
  • Provide firm, understandable and detailed results and explanations, within the agreed time frames.
  • Always be thorough, concise, personable and empathetic in your interactions (written and verbal).
  • A confident decision maker, in both the clients’ and company’s best interest.
  • English B2 level or above;
  • Advanced computer skills (Advanced – Expert in MS Windows, MS Office, Open Office);
  • Advanced understanding of project management tools: JIRA, Gantt, Microsoft Project or similar
  • Basic understanding of programming languages, Okapi Rainbow, IntelliJ, JavaScript;
  • Basic knowledge of graphical design concepts (Photoshop, InDesign, Illustrator, Quark, Frame Maker);
  • Demonstrable problem solving skills in a time-critical, technology led environment;
  • Good organisational skills, with the ability to work independently as well as in a highly collaborative, team-based environment;
  • Good written and verbal communication and presentation skills;
  • Highly customer service oriented.

What we expect from you:

  • Committed to continuously learn, experiment and develop yourself;
  • Provide firm, understandable and detailed results and explanations, within the agreed time frames.
  • Always be thorough, concise, personable and empathetic in your interactions (written and verbal).
  • A confident decision maker, in both the clients’ and company’s best interest.
  • English B2 level or above;
  • Advanced computer skills (Advanced – Expert in MS Windows, MS Office, Open Office);
  • Advanced understanding of project management tools: JIRA, Gantt, Microsoft Project or similar
  • Basic understanding of programming languages, Okapi Rainbow, IntelliJ, JavaScript;
  • Basic knowledge of graphical design concepts (Photoshop, InDesign, Illustrator, Quark, Frame Maker);
  • Demonstrable problem solving skills in a time-critical, technology led environment;
  • Good organisational skills, with the ability to work independently as well as in a highly collaborative, team-based environment;
  • Good written and verbal communication and presentation skills;
  • Highly customer service oriented.

What we offer

  • 7 hours work-day with a one hour lunch break;
  • Flexible working hours;
  • 24 days paid holiday/year plus an additional day of holiday starting with the 3rd year in the company;
  • Loyalty month: every 5th year in Lingo24, you get a celebratory month on top of your standard holidays;
  • Meal tickets;
  • Medical care by Medicover;
  • Flexible benefits.
  • 7 hours work-day with a one hour lunch break;
  • Flexible working hours;
  • 24 days paid holiday/year plus an additional day of holiday starting with the 3rd year in the company;
  • Loyalty month: every 5th year in Lingo24, you get a celebratory month on top of your standard holidays;
  • Meal tickets;
  • Medical care by Medicover;
  • Flexible benefits.

Submit your CV now to apply for this role.

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