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DevOps Support Engineer

Location: Timisoara, Romania

About the role

The DevOps Support Engineer is responsible for assisting the support and maintenance of the organisation’s server estate. This includes the Production and all Pre-Production and Testing environments both Physical and Virtual.

What you will be doing:

  • Supporting the Lingo24 DevOps team in the support and continuous improvement of Lingo24’s Production, DR, Pre-production and Test infrastructures.
  • Tasks and activities come from the DevOps team infrastructure roadmap, with tasks reviewed and assigned to the group as priorities require.
  • Common actions include:
    • Online ordering and then remotely configuring a new physical server from bare metal, within one of our EU providers data centers.
    • Configuring and utilising our Foreman automated build platform to ensure servers are built to agreed specifications and audited configurations.
    • Updating our base server puppet configuration management modules to add a new server type or a service to an existing configured server.
    • Participating in forward infrastructure design discussions and working with the Head of Technical Operations to devise and execute an implementation plan.
    • Participating in and implementing regular audit and update schedules, e.g. Operating System patching, Annual Security Pen Test recommendations, capacity planning.
  • Actions may also be triggered from Lingo24’s issue tracking system. The Support Engineer is responsible for responding to infrastructure Incidents and Change Requests.
  • Ensuring that tickets are Responded to and Resolved within the SLAs defined for the ticket’s assigned Impact and Urgency level.
  • Ensuring the steps required to resolve tickets are recorded within the ticket or within the relevant Run Book to ensure other members of the team can replicate if necessary.
  • Undertaking Problem Management to record and resolve underlying issues which are the root cause of Incidents and Service requests.
  • Reviewing and adding to the relevant Run Book to document any procedure followed which is not recorded or correct any procedure which has changed.
  • Progressing assigned overarching Global Support Tasks and Objectives and ensuring progress is maintained within Lingo24’s issue tracking system.
  • Liaising with 3rd parties and Vendors when necessary to aid in the successful resolution of tickets.
  • Hardware troubleshooting of Lingo24’s servers.
  • Troubleshooting of Lingo24 system outages and service degradation.
  • Responding and resolving automated service alerts from Lingo24’s infrastructure monitoring systems.

What you will be doing:

  • Supporting the Lingo24 DevOps team in the support and continuous improvement of Lingo24’s Production, DR, Pre-production and Test infrastructures.
  • Tasks and activities come from the DevOps team infrastructure roadmap, with tasks reviewed and assigned to the group as priorities require.
  • Common actions include:
    • Online ordering and then remotely configuring a new physical server from bare metal, within one of our EU providers data centers.
    • Configuring and utilising our Foreman automated build platform to ensure servers are built to agreed specifications and audited configurations.
    • Updating our base server puppet configuration management modules to add a new server type or a service to an existing configured server.
    • Participating in forward infrastructure design discussions and working with the Head of Technical Operations to devise and execute an implementation plan.
    • Participating in and implementing regular audit and update schedules, e.g. Operating System patching, Annual Security Pen Test recommendations, capacity planning.
  • Actions may also be triggered from Lingo24’s issue tracking system. The Support Engineer is responsible for responding to infrastructure Incidents and Change Requests.
  • Ensuring that tickets are Responded to and Resolved within the SLAs defined for the ticket’s assigned Impact and Urgency level.
  • Ensuring the steps required to resolve tickets are recorded within the ticket or within the relevant Run Book to ensure other members of the team can replicate if necessary.
  • Undertaking Problem Management to record and resolve underlying issues which are the root cause of Incidents and Service requests.
  • Reviewing and adding to the relevant Run Book to document any procedure followed which is not recorded or correct any procedure which has changed.
  • Progressing assigned overarching Global Support Tasks and Objectives and ensuring progress is maintained within Lingo24’s issue tracking system.
  • Liaising with 3rd parties and Vendors when necessary to aid in the successful resolution of tickets.
  • Hardware troubleshooting of Lingo24’s servers.
  • Troubleshooting of Lingo24 system outages and service degradation.
  • Responding and resolving automated service alerts from Lingo24’s infrastructure monitoring systems.

Technologies in use:

  • OS: Centos Linux, Ubuntu, Windows 10
  • Configuration Managment: Foreman, Puppet
  • Platforms and Containers: VSphere, Docker, Kubernates
  • Networking: PFsense & Cisco Meraki Gateways, Site to Site IPSEC VPNs, OpenVPN, Cloudflare DNS
  • Servers: Baremetal remote colocated servers and virtual machines
  • OS: Centos Linux, Ubuntu, Windows 10
  • Configuration Managment: Foreman, Puppet
  • Platforms and Containers: VSphere, Docker, Kubernates
  • Networking: PFsense & Cisco Meraki Gateways, Site to Site IPSEC VPNs, OpenVPN, Cloudflare DNS
  • Servers: Baremetal remote colocated servers and vIrtual machines

What we expect from you:

  • English C1 level.
  • Experience of ITIL.
  • Experience of working within an incident based support environment.
  • Experience of administration of of RedHat/Centos Linux including:
    • Services
    • Hardware Maintenance
    • Monitoring & Alerting
    • Backup and Recovery
  • Experience of VM platforms (e.g. VSphere, Proxmox, oVirt).
  • Experience of configuration management system (Puppet, Chef, Ansible).
  • Excellent communication and prioritisation skills, stress management, highly customer service oriented.
  • English C1 level.
  • Experience of ITIL.
  • Experience of working within an incident based support environment.
  • Experience of administration of RedHat/Centos Linux including:
    • Services
    • Hardware Maintenance
    • Monitoring & Alerting
    • Backup and Recovery
  • Experience of VM platforms (e.g. VSphere, Proxmox, oVirt).
  • Experience of configuration management system (Puppet, Chef, Ansible).
  • Excellent communication and prioritisation skills, stress management, highly customer service oriented.

What we offer

  • A truly global working environment;
  • A place to develop new skills and experiences;
  • A social and fun place to work;
  • Flexible working hours and arrangements;
  • 24 days’ paid holiday per year plus Bank Holidays;
  • An additional day of holiday starting in the 3rd year of working at Lingo24;
  • A bonus Loyalty month every 5th year at Lingo24 – a celebratory month on top of your standard holidays;
  • 7 hours work-day with a one hour lunch break;
  • Meal tickets;
  • Medical care by Medicover;
  • Flexible benefits.
  • A truly global working environment;
  • A place to develop new skills and experiences;
  • A social and fun place to work;
  • Flexible working hours and arrangements;
  • 24 days’ paid holiday per year plus Bank Holidays;
  • An additional day of holiday starting in the 3rd year of working at Lingo24;
  • A bonus Loyalty month every 5th year at Lingo24 – a celebratory month on top of your standard holidays;
  • 7 hours work-day with a one hour lunch break;
  • Meal tickets;
  • Medical care by Medicover;
  • Flexible benefits.

Submit your CV now to apply for this role.

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