Complaints related to a translation project that are made within two days of the project's delivery will be incorporated into the open project and, depending on your service level, an amended copy of the project may be provided. Lingo24's Terms and Conditions also allow for a six-week period after delivery of the project within which a complaint can be raised. After this six week period, while best endeavours will be made, we cannot guarantee that the complaint will be investigated.

When a complaint is received within the set time frame, a Quality Issue Investigation will be raised with your translator(s) and your complaint will be investigated by the Quality Assurance Manager. The translator will provide an explanation for any errors and will correct the mistakes, if the complaint proves relevant. Your document may also be sent to a third party proofreader, who will provide an evaluation of the translation and of your complaint.