Market Research Case Study
Our relationship with our client began less than a year ago, when we had initial contact with one of their account managers. It took time to consolidate our partnership (because this is what Lingo24 offers our clients - a true partnership!). As we prepare to celebrate our first year as preferred supplier of translation services, we are proud of our common achievements and of having another happy client.
In time, we adapted our client support system to suit our client's particular needs. We developed a special portal for all of their employees, so every one of them just needs a web browser to access their Dedicated Ordering System (DOS) and automatically enjoy the following benefits:
- Genuine 24/7 customized client support (with 2 Project Managers dedicated to our client's projects)
- An easy to use Quote and Order management system
- Consistency in terminology and linguistic style across multiple projects and multiple languages as we use the same translators for all our client's projects
- Technology support: we deploy our Translation Memory tool, XTM, to achieve significant cost savings.
All requests are managed with the same professionalism, whether the company need a 100 word invitation to participate in an online survey or a 25-language, 6,000 word questionnaire.
Our turnaround times have been a key benefit for our client as well: one 20,000 word project which needed to be turned around in less than 48 hours (please bear in mind a translator's daily norm is approximately 2.000-2.500 words) was delivered in less than 48 hours. And let's not forget that Lingo24 includes proofreading in its standard service!
How do we do it? It's magic! A whole dedicated team works for you literally day and night (and when some people in the European Lingo24 offices finally go to sleep, they already have a backup ready to take over and complete the job… in New Zealand or China!)
Last, but not least - we love working for the people at our client's company and they've expressed a similar fondness for us, here at Lingo24, on numerous occasions. It's become a very warm relationship!
If all this sounds appealing, and if you'd like to learn more about how we can work our magic on your Market Research projects, please call Andrei Schwartz on +44 (0) 845 369 7302 contact him through our contact form.