Senior Technical Support, Timisoara

Lingo24 is looking for a Senior Technical Support specialist to join our European Delivery Hub in Timisoara.  A key role in any translation company, a Senior Technical Support specialist works together with our project and account management teams to adapt client content into translation friendly formats using our translation technical toolkit (various in-house developed/third party tools), design the automation from the followed workflow, test it and put it in place once done. The Senior Technical Support specialists also amend the layout/structure in files for translation, depending on client needs and localization process maturity, to output the best translation possible.

The ideal candidate has a mix of strong organizational skills and technical mind-set, with a passion for problem solving and learning new technologies.  Experience in data adaptation, the translation industry, and programming would be considered a plus.

Job responsibilities

Pre- and post-translation technical assistance for Project Managers/Account Managers:

  • Provide assistance in converting documents from/into different formats
  • Provide assistance for any type of requests involving various file formats (Office files, XLIFF, properties, strings, XML, PO)
  • Filter the content of the files based on specific requirements
  • Record every aspect of the projects/tasks using the File Engineering dedicated systems

Consultancy and Solutions for Automation:

  • Offer consultancy for Project Managers/Account Managers on various technical matters related to their projects (optimal workflows, automation of processes)
  • Set in place automation patterns for specific workflows and services in view of improving efficiency that can include: file filters, scripting, batch runs, etc.
  • Write, test and implement custom filters for projects with specific patterns

Job requirements

Language skills:

English C1 (advanced level)

Technical skills:

Basic knowledge of common formats and document types, together with their associated challenges:

  • Markup Language documents: XML, YML, YAML, HTML
  • Office Formats - Microsoft Word, PowerPoint, Excel
  • Programming Formats: PO, PLIST, JSON, properties, etc.

Experience with various file format editors such as:

  • XML/HTML editors
  • Microsoft Office – Word, Excel, PowerPoint

Knowledge in working with a ticketing system is a plus

Knowledge of Java/C# development is a plus

Competencies (stress management, organizational skills, etc.):

  • Strong demonstrable problem solving skills in a time-critical, technology led environment.
  • Strong organizational skills, with the ability to work independently as well as in a highly collaborative, team-based environment.
  • Strong written/verbal communication and presentation skills.

Attitude

Friendly, level-headed, self-motivated, independent, trustworthy, ambitious, committed and a very strong team player.

What we offer

  • A challenging role in an international working environment placed in the fast developing translation industry
  • Ideal position for those looking to gain experience in the field of business process automation/integration development/software development
  • 7 hour flexible work schedule
  • Market leading salary package
  • Extra vacation days

 

Apply now by sending your CV to hr@lingo24.com