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Application Support Engineer

Location: Timisoara, Romania

Lingo24 is looking for an Application Support Engineer to join its Global Support Team.

When supporting our platform we aim to constantly improve the user experience, updating support documentation, liaising directly with the technology teams, and closing the feedback loop between developers and users. We also believe in supporting our employees and ensuring they have the tools and resources required, a good internal culture of support is important to ensuring we can meet our client’s demands.

What you will be doing:

  • Work under general guidance from the Support Team Leaders, and manage your own workload to complete support tickets and perform maintenance or improvement tasks on the company’s technical infrastructure
  • Management of issues raised via our online service desk, ensuring that issues are picked up and SLAs for response and resolution are met
  • Applications support tasks involve account management, answering support queries and reproducing issues
  • Updating support documentation for use internally and externally
  • Communication with business analysts and software engineers to resolve technical issues and provide support to users
  • Keep an open communication line with clients and translators, being proactive with updates on project status, queries and other information

What we need:

  • Computer Science BSc or evidence of equivalent experience
  • 2+ years experience working in an incident based support environment or equivalent experience
  • Experience delivering support in-line with ITIL processes
  • Experience working with ticketing systems (. Jira, Zendesk)
  • Passionate about technology and an interest in computer software

Nice to be:

  • Technology related university degree
  • ITIL certification
  • Experience writing support processes and customer facing support documentation
  • Knowledge of translation technology components (. translation management systems, computer assisted translation tools, translation memory, machine translation)
  • Application development or QA experience

What we offer

  • Relaxed and friendly atmosphere, with young and forward-thinking colleagues;
  • 7 hours work-day;
  • Flexible hours and home office;
  • 24 holiday days/year + additional loyalty days starting with the third year;
  • Loyalty month: once every 5 years we offer a celebratory month of paid holiday;
  • Medical insurance;
  • Possibility to get 7card and office massage;
  • Pet friendly office.